On 11 December 2023, Clickhost announced that it had acquired the customers and assets of RackServers Pty Ltd.
Clickhost is dedicated to setting the benchmark for website hosting services in Australia, prioritizing unparalleled speed, user-friendly solutions, and unwavering reliability.
Our 100% local Aussie team works tirelessly to deliver a superior customer experience built on trust redefining the standards of web hosting and customer service.
This acquisition marks a significant milestone in our journey, and we are incredibly excited about the future.
We've written an FAQ article with more information about what to expect next, if you have any other questions or just want to introduce yourself, please don't hesitate to reach out to us.
My journey in web hosting began with a Rack Servers VPS. This acquisition isn't just a business transaction for me; I have a deep and enduring connection with Rack Servers, and it's a full-circle moment to bring Rack Servers customers into the Clickhost family.
I am passionately committed to maintaining the high quality and exceptional service that Rack Servers is known for. You have my promise that we will continue to enhance the value and service we offer to you as our cherished customer.
We can't wait to embark on this exciting journey of growth and improvement with you.
Rest assured that all your data will remain on-shore in Australian data centers with all local employees to back up that promise.
Thousands of Australian businesses trust Clickhost services daily to keep their web services always online and always reliable.
Don't wait around for help, our average response time is around 10 minutes. Send us a message and say hi, we look forward to chatting with you!
You will continue logging in to your account on the Rack Servers website for now. Over the next three months, we'll be working to move your billing over to the Clickhost website. Before that happens, we'll communicate the changes in advance. The only thing that will change when this happens is where you log in to access your invoices and services.
Don't worry, nothing is changing.
There will be no plan or pricing changes for Rack Servers customers. This transition will be seamless and without any disruptions, especially as we approach the end of the year. We understand the importance of stability during this period, and we are committed to ensuring that your services remain uninterrupted.
For now, it's business as usual. We plan to continue supporting all existing services offered by Rack Servers.
You can continue to submit your support requests via the Rack Servers helpdesk or call Rack Servers as usual.
After your account is migrated to a Clickhost account in the following months, you'll be able to submit your support requests through the Clickhost portal instead.
We respond to most tickets in under 1 hour with an average response time of around 10 minutes 24/7 365.
We're also available for chat on our website between 9AM to 10PM Monday to Friday and 9am to 5PM weekends.
Prefer to speak to someone directly?
Give us a call at 1300 969 155 between 9-5 Mon - Fri (AEST)
Need phone support after dark?
To contact our 24/7 emergency line out of hours, simply call and follow the prompts.
After 14 successful years of operation, the current management of Rack Servers decided it was time for a new chapter. With our roots taking us back to a VPS at Rack Servers and our enduring commitment to this industry, we saw an opportunity to provide the best possible outcome for Rack Servers customers.